Yesterday, I had an experience that made me stop and deeply consider about how outstanding customer repair can help a business grow, or prevent its growth entirely.
My heating, ventilation as well as A/C plan wasn’t finally working properly.
I rapidly reached out to a local Heating as well as Air Conditioning repair shop with my cell phone. When I called as well as spoke to the man at the front desk, it was extremely difficult because I could hardly hear her, because there was so much distracting noise in the background. I was trying to ask how much it would cost for an immediate after hours Heating as well as Air Conditioning repairman to quickly come look at my Heating as well as Air Conditioning system. The guy had no idea how much a repair call would cost. He would take my contact information, he offered, as well as dispatch a professional. I asked his how long it would likely take for a Heating as well as Air Conditioning repairman to arrive on the property as well as he said that the on-call air conditioner professional would be happy to call me to let me know. I waited several hours in the house, growing frustrated. Finally, I decided to call another provider. When the receptionist answered the cellphone call he was pleasant as well as legitimately professional. He easily explained how they structure their fees as well as provided me useful information on their heating as well as cooling repair plan. A half hour later, a Heating as well as Air Conditioning repair truck showed up in my driveway. Also, the Heating as well as Air Conditioning professional waived the entire repair call fee, because I signed up for their repair contract.